Delivery Information
Change delivery date
You can change your delivery date up to 3 working days before the delivery
Delivery
Bensons for Beds deliver it to a room of your choice (excluding soft furnishings).
Our team will take every care with your home and new product, but we do recommend that you move valuables such as vases or paintings out of the delivery path. Our team can advise you of any risks.
*A delivery charge of £10 applies on orders under £100 and a charge of £30 applies on orders over £100
Delivery Coverage
Our trained drivers deliver to most postal areas in mainland Britain (England, Scotland and Wales).
We offer a limited service to remote areas of the mainland. Please click here for details of our limited area service.
Unfortunately, we are unable to deliver to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man, the Outer Hebrides and remote areas of the Scottish Highlands.
Delivery and Assembly Service
For a small charge of £30, our delivery team will unpack and fully assemble your new divan bed plus assemble and fit your new headboard (if purchased and delivered with your bed).
We'll also clear away all unwanted packaging and recycle it to ensure you're ready for a good night's sleep.
This service is only available for divan beds. For assembly services for furniture and bed frames, please get in touch with us:
Your Delivery Date
Once you have made your purchase online and our sleep experts have processed your order you will be allocated a delivery date. Your delivery date will be on your confirmation email.
If you cannot accept your delivery within 14 days of the original agreed delivery date, your order may be subject to storage charges. See terms and conditions for more details.
24 hours before your delivery we will call/text to re-confirm. On the day of delivery we will also call you up to one hour before our delivery team arrives.
Please note, deliveries to Scotland may take longer due to longer lead times.
Delivery Times
Delivery is Monday to Friday - 7am-1pm or 12-6pm, depending on your location in the UK. You will receive a call from our customer service team to arrange your delivery preference time slot.
If you have ordered over the Internet/Telephone you will be requested to show identification on delivery, this is to prevent fraud. Our drivers will require photographic ID for the name on the invoice plus a utility bill showing the same name and invoice address and dated within the last three months.
If you have ordered over the phone and your delivery is going to an alternate address, we will require additional identification before delivery.
On the day of your delivery you will be able to track your order here
Problems with your delivery?
If you have any questions or concerns regarding your delivery you can call us FREE on 0333 222 6800.
If you have ordered from a store, you can get in touch with them directly using the number on your invoice or find their details using our store finder.
We strive for the very best in customer service. If you have any questions or feedback please get in touch with the team:
- Call us 0333 222 6800
Limited area service
There are a limited number of postcodes, in remote areas of the mainland, where we cannot guarantee delivery within our usual timescale. We will still deliver for free but sometimes it may take a little longer using our partnered delivery carriers. These are the postcodes covered by our limited service:
FK18, FK19, FK20, FK21, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PH15, PH30, PH31, PH32, PH33, PH35, PH36, PH41, PH42, PH43, PH49, PH50, PA21, PA22, PA23, PA24, PA25, PA26, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41
CH7, CH8, LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL24, LL25, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL33, LL34, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL55, LL56, LL57, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, SY10, SY11, SY12, SY13, SY14, SY20, SY21, SY22
Recycling your mattress
Would you like us to recycle your mattress for you? Visit our ‘Recycling your mattress with Bensons’ page for more information
